1. Our Commitment to Quality and Accuracy
Before dispatch, our team performs rigorous quality assurance:
- All items are double-checked against orders for accuracy
- Every item and packaging is photographed before shipment to verify condition and contents
2. Strict Return Eligibility
Returns are accepted only under these conditions:
- Wrong Item Received: Product doesn't match order (incorrect fragrance name or size)
- Item Not As Advertised: Product significantly differs from description or website image
Unacceptable return reasons:
- Change of Mind
- Subjective Scent Preference: “I don't like the smell,” “It smells different than expected,” or “It doesn't smell like my previous bottle”
- Customer Ordering Error
- Missing Cap/Box for Unboxed Items (if description was accurate)
3. Return Process and Conditions
- Initiate Request: Submit within 2 calendar days of delivery
- Required Proof: Provide clear photos/video showing item, packaging, and perfume liquid level
- Product Condition: Must be unopened, unused, in original retail packaging with seals intact
- Return Label and Pickup: Approved returns receive prepaid shipping label with arranged courier pickup
- Inspection: Returned items inspected upon arrival; used or opened items may be denied or receive partial refund
4. Cancellation Policy and Applicable Fees
| Scenario | Fees |
|---|---|
| Before Dispatch | 3% transaction fee |
| After Dispatch (Refused Delivery) | 3% transaction fee + two-way shipping + 20% restocking fee |
| Received Items (Eligible Returns) | 3% transaction fee + two-way shipping + 20% restocking fee |
5. Refund Processing
- Confirmed after returned item arrives and passes inspection
- Issued exclusively to original payment method
- Processing time: Up to 14 business days
- Alternative: Store credit or vouchers (with explicit agreement)
6. Shipping Shock / Mail Shock
After delivery, your perfume may smell weaker or slightly different during the first few sprays. This is normal and temporary.
Cause: Movement and temperature changes during shipping temporarily disturb scent molecule distribution, releasing more alcohol initially.
Solution: Let the bottle rest at room temperature for 24-72 hours, spray a few times to allow air into the atomizer.
7. Policy Abuse and Account Termination
Customers violating the return policy (fraudulent claims, returning heavily used items, repeated invalid requests) may have accounts flagged and terminated, preventing future orders.
8. Final Decision Authority
Our team at NicheGallerie.com reserves the final decision-making authority on all return, exchange, and refund requests. Please contact customer service for questions before ordering.
By completing a purchase on NicheGallerie.com, you acknowledge and explicitly agree to all terms outlined in this Return & Refund Policy.